Terms of Service

1. The service

Whatslink connects WhatsApp conversations to your HubSpot CRM. For each linked WhatsApp account, incoming and outgoing messages are matched to a HubSpot contact and stored as HubSpot notes. Whatslink does not replace WhatsApp or HubSpot; it is a bridge between them.

2. Accounts and workspaces

You are responsible for the accuracy of the information in your account and for keeping your password secure. One workspace can host multiple team members; each team member links their own WhatsApp number. The Owner of the workspace is responsible for who is invited and for the workspace's billing.

3. Free trial

New workspaces get a free trial without a credit card. When the trial ends the connection between WhatsApp and HubSpot simply stops until you subscribe. Nothing is charged automatically.

4. Subscriptions and billing

Whatslink is offered on a per-seat basis. A seat corresponds to one linked WhatsApp account. You may choose a monthly or yearly billing cycle. Subscription fees are due at the start of each billing period.

• Yearly subscriptions cannot be downgraded (fewer seats, switch to monthly) mid-cycle. To change a yearly plan, please email support@whatslink.dev before the current period ends.
• You must keep a valid payment method on file. If a payment fails we may retry the same or an alternative payment method on your account before suspending the workspace.
• Subscription fees are non-refundable unless required by law.

5. Price changes

We may change pricing, features or limits over time. Any change that affects your active plan will be announced by email at least 30 days in advance. If you do not agree with the new terms you may cancel before they take effect.

6. Acceptable use

You agree not to use Whatslink to:

• Send spam, unsolicited marketing or other abusive messages.
• Violate WhatsApp's or HubSpot's terms of service or any applicable law.
• Attempt to reverse engineer, damage or gain unauthorised access to the Service, other workspaces or other users' data.

We may suspend or terminate accounts that breach these rules.

7. WhatsApp

Whatslink is an independent product and is not affiliated with, endorsed by or sponsored by WhatsApp or Meta. You are responsible for your own WhatsApp account and for making sure your use of Whatslink complies with WhatsApp's terms. We are not liable if WhatsApp restricts, suspends or terminates a number that is linked to Whatslink.

8. HubSpot

Whatslink writes notes to the HubSpot portal you connect. When the "auto-create contacts" setting is enabled, Whatslink may also create new HubSpot contacts based on the phone numbers it sees. You control this setting at any time from the Settings page in your workspace.

9. Data

Our handling of personal data is described in the Privacy Policy. The security measures we take are described on the Security Standards page.

10. Availability

We work hard to keep Whatslink up and running, but we do not guarantee uninterrupted availability. Planned maintenance is communicated in advance whenever possible.

11. Liability

To the maximum extent permitted by law, Whatslink is provided "as is" and our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months preceding the event that gave rise to the claim.

12. Termination

You may cancel your subscription at any time from the Billing page. On cancellation your data is removed as described in the Privacy Policy. We may terminate accounts that violate these Terms.

13. Governing law

These Terms are governed by the laws of the Netherlands. Disputes that cannot be resolved amicably will be submitted to the competent courts of the Netherlands.

14. Changes

We may update these Terms from time to time. Material changes will be announced by email or in-app before they take effect. Continued use of Whatslink after changes take effect means you accept the new Terms.

15. Contact

Questions about these Terms? Email support@whatslink.dev.